Instructions for changing tickets, refunding and canceling airline tickets

There are many passengers contacting Etrip4u to ask to change as well as cancel their ticket due to unexpected reasons. . Below are guideline how to change tickets, refund and cancel air tickets quickly.

Once you complete your payment, the system will send you all the information of ticket including your name, your routine, baggage allowance, ticket number, ticket reservation and also term and condition of ticket.

If your ticket is changeable and refundable and you wish to change, please follow:

1. Contact the airlines directly if ticket is issued at airlines
2. Contact Hotline 1900636969 to provide the following information to get Etrip4u's support to change flight tickets as quickly as possible:

- Ticket code.

-  Current flight date and time.

- New flight date and time (If you want to change the flight date).

- Current passenger information.

- New passenger information (If you want to change the passenger name).

- Current itinerary information.

- New itinerary information (If you want to change itinerary information).

After receiving the information, Etrip4u's staff will check and notify you of the difference and change fees according to the regulations of each airline.

You can pay the difference by bank transfer (depending on the bank, the transaction time is different), or pay at the Etrip4u.com office at: No. 51, Dao Duy Tu, Hang Buom, Hoan Kiem, Hanoi or No B1 R6 K1-2 Vincom Mega Mall Royal City, 72 Nguyen Trai – Thanh Xuan Dist, Ha Noi or P9.6 - BenThanhLand Building - No. 172-174 Ky Con - District 1 - Ho Chi Minh City.

Time to change tickets: make immediately upon request.

In case you want to refund your flight ticket:

If the ticket condition states: no refund is allowed, you cannot make this request.

If the ticket conditions clearly state: refundable, you just need to contact Etrip4u at Hotline 1900636969 and our staff will refund the ticket according to the airline's regulations.

The refund amount will be transferred to the paid bank account by Etrip4u.

Time to process will be from 1 to 7 working days.

Change and refund condition is very important information you should clear before buying the ticket.

Thank you for choosing Etrip4u