Terms and Conditions

General policies and regulations at Etrip4u.com include regulations and payment methods - Shipping and delivery policies...

Welcome to Etrip4u

When you access our website, it means you agree to the following terms and conditions. Etrip4u reserves the right to change, edit, add or remove any part of the General Policies and Regulations. These changes will take effect immediately upon being posted on the website without prior notice.

Policy and Regulations (Terms of Use)

A. Overview of general regulations Etrip4u.com

1. All terms of using Etrip4u.com to book and pay for airline tickets and other services are posted on the Etrip4u.com website and provided by the Etrip4u.com support team. .

2. Administrators of the Etrip4u.com website ("etrip4u.com website") and the etrip4u.com support center belong to Nam Thanh Tourism and Construction Joint Stock Company, headquartered at No. 51, Dao Duy Tu , Hang Buom, Hoan Kiem, Hanoi, Vietnam. Detailed information about the Company is available in the "Contact" section on the etrip4u.com website.

3. Etrip4u.com provides air ticket services to customers as a level 1 agent and level 2 agent of domestic and international airlines. Etrip4u.com, on behalf of airlines, provides air tickets to customers and also signs transportation contracts with customers.

4. As an airline ticket agent of airlines, Etrip4u.com is not responsible for the level and quality of carrying out transportation contracts with customers (such as flight time, aircraft quality, etc.) ...).

5. Etrip4u.com provides visa services: tourism and business for Vietnamese citizens who want to go abroad for the following purposes: tourism and business. Currently, Etrip4u.com is the unit allowed to submit applications directly at the Chinese Embassy according to the Embassy's regulations. For other countries, Etrip4u.com will submit applications through units authorized to submit applications directly by the Embassy of the country applying for the visa.

6. As a visa service provider, Etrip4u.com is only responsible for consulting and supporting the preparation of documents according to regulations as well as submitting visa applications and receiving visa results at the Consulate. / Embassy. But not responsible for the visa results (pass/fail) of users of the visa service at Etrip4u.com.

7. Etrip4u.com Support Center performs its responsibilities under the Etrip4u.com Terms of Use by phone, skype, zalo, fanpage or at Etrip4u.com's office:

• Via Hotline, Zalo, Fanpage: From 08:00 to 23:00 every day of the week.
• At the representative office: From 08:00 to 21:30 every Monday to Saturday (not supported on Sundays).

Etrip4u.com supports even during holidays.

User, as defined by Etrip4u.com is any individual, legal entity or unincorporated organization that uses Etrip4u.com services.

8. The ticket price of an airline that users must pay includes: the price of flights and other costs regulated by Traditional Airlines or LCC ("Fare"). In addition to the Airline Fare and LCCs, customers are also required to pay a service fee to Etrip4u.com ("Ticket Issuance Fee"). Total Ticket Price includes Ticket Price and Ticketing Fee and is notified to the customer before payment.

9. The ticket price of the visa service includes: visa application fee according to the regulations of the Embassy of the country where you want to apply for a visa and the visa application service fee for Etrip4u.com. Price will be notified to customers before using the service.

10. Người dùng cũng được yêu cầu trả phí giao dịch cho Etrip4u.com ("Phí dịch vụ") khi thực hiện các giao dịch liên quan tới việc hủy vé máy bay (hoặc dịch vụ khác cho khách du lịch), hoặc thay đổi thông tin trên vé (hoặc dịch vụ khác cho khách du lịch) theo quy định của từng hãng hàng không.

11. Regulations on user responsibilities

When accessing the website etrip4u.com, you agree to accept all risks. Etrip4u is not responsible for any losses due to direct, accidental or indirect consequences, losses, expenses (including legal fees, consulting fees or other expenses). may arise directly or indirectly from accessing the website or downloading data to your computer, losses caused by viruses, direct or indirect sabotage of other computer systems, telephone lines, hardware, software, program errors, or any other errors; Your computer's transmission or network connection is slow...

12. Regulations on content on the website

Etrip4u always aims to provide customers with the most honest information. We and our related parties do not warrant or make any representations regarding the accuracy, reliability of the use or the results of the use of the content on this website. Content posted on the website is provided for the benefit of the community and is non-commercial. Organizations or individuals are not allowed to use content on this website for commercial purposes without the written permission of Etrip4u.

13. Copyright regulations

Etrip4u is the copyright owner of this website. Updating, editing the page, content and arrangement is under the authority of Etrip4u. Editing, changing, distributing or reusing the content on this site for any other purpose is considered a violation of the legal rights of Etrip4u.

14. Regulations on use of information

Etrip4u will not use customer personal information on the website without permission. If you agree to provide personal information, this information will be absolutely confidential. Your information will be used for the purpose of supporting the service, notifying the new updates of Etrip4u as a flight / tour / room booking, promotions via email or post office. Personal information of customers will not be sent to anyone outside the Etrip4u website.

15. Regulations on data downloads

All the image and data from the Etrip4u.com is copyrighted by us.

16. Regulations on changes in content

Etrip4u keeps the right to change, edit and eliminate information a legal way at any time for any reason.

17. Regulations on linking with other pages

Although the Etrip4u website can be linked to other pages, however, we do not directly or indirectly agree, organize, sponsor or merge with those pages, unless this is clearly stated Roasted. Therefore, when visiting the website, visitor must understand and accept that Etrip4u cannot control all pages linked to the Etrip4u page and are not responsible for content from linked pages.

18. Regulations on posting information on the website

You are not allowed to upload to the website (especially in the comments section) Photos and words are pornographic, vulgar, insulted, smear, threaten or not legal information, information Can lead to violation of law and liability. Etrip4u and all parties involved in building and managing websites are not responsible or having legal obligations incurred from the content posted by the website.

19. Applicable law

All activities arising from the website may be analyzed and evaluated according to Vietnamese law and you must agree to abide by the Private Terms.

20. REGISTER TO RECEIVE EMAIL is the section where users register to receive information related to airline ticket promotions, promotions of other services of Etrip4u.com as well as information related to the latest services.

• Users please provide: active email address and send it to Etrip4u.com.
• Users can cancel their registration to receive the above information by contacting Etrip4u.com to request to cancel receiving the information.

B. General conditions of electronic services

1. Accepting the Etrip4u.com Terms of Use is a necessary condition to use the services of Etrip4u.com and the Etrip4u.com support center. Terms of use for Etrip4u.com are posted on https://www.etrip4u.com/chinh-sach-va-quy-dinh-chung and in the footer of the website. Users need to comply with these terms from the moment they start using the Etrip4u.com website and the services of the Etrip4u.com support center.

2. Airline ticket booking: is when the user goes to the Etrip4u.com website or calls, or texts via zalo, fanpage or goes to the Etrip4u.com representative office to buy air tickets according to the criteria ( e.g. flight route, flight date) selected by the user.

3. Ticket request: is when the user goes to the Etrip4u.com website or through the Etrip4u.com Support Center to buy airline tickets and has paid the ticket according to regulations.

4. Using visa services: Is the user (user) contacting Etrip4u.com via phone number, zalo, fanpage, or going directly to Etrip4u.com's representative office and making the request can use Etrip4u's services.

5. Users need to read and accept the conditions related to flight bookings, air ticket issuance requests and visa services as well as other services on the Etrip4u.com website.

6. The content of the Etrip4u.com website is protected by law.

7. To make reservations and issue tickets for services and airline tickets, users need to have an active email address (e-mail) or a phone number. The user agrees that all transactions of Etrip4u.com with the user will be conducted through the email and phone number that the user has registered with Etrip4u.com.

8. The user agrees to let Etrip4u.com use the personal information that the user has provided to Etrip4u.com to the extent permitted to make reservations and issue tickets, including complaints about Booking and issuing tickets within Etrip4u.com's business scope. As well as serving visa services.

9. Trade names, names, designs and brands posted at Etrip4u.com are protected by law. Users may not take any action that violates the intellectual property rights of trade names, names, designs and trademarks on the Etrip4u.com website.

10. Users accept that Etrip4u.com may report to the competent authorities any unauthorized activities to infiltrate Etrip4u.com's website.

Disclaimer:

11. The user or person whose name is on the airline ticket needs to have all valid documents for air travel such as: ID card, passport, visa at the time of booking and departure. ticket. In case of booking or issuing tickets for ticket types for preferential subjects, it is necessary to present documents proving according to the conditions clearly stated in each program.

12. Users of visa services at Etrip4u.com need to prepare all documents according to the document preparation regulations required by Etrip4u.com. Etrip4u is not responsible for the user's visa application results.

13. Người sử dụng tự chịu trách nhiệm nếu không có visa nhập cảnh và quá cảnh theo quy định.

14. Etrip4u.com is not responsible in case booking or ticket issuance cannot be done due to technical reasons (system errors) or failure to reserve seats due to promotional tickets or instant tickets.

15. Etrip4u.com không chịu trách nhiệm về việc giá vé thay đổi khi khách hàng thực hiện đặt vé không thành công trên website Etrip4u.com.

16. Responsibility for performing air transportation services belongs to the Airlines with which the user has signed a transportation contract. Etrip4u.com is not responsible in the specific cases below:

• Any delays or changes to flights by traditional or low-cost airlines;
• Quality of airline and related services (e.g. lost baggage);
• Customers have purchased tickets but do not arrive during check-in time to board the flight;
• The customer has purchased a ticket but does not use the ticket and does not travel according to the purchased ticket;
• The customer has purchased a ticket but does not use the entire itinerary purchased on the ticket (for example, one-way travel for a round-trip ticket);
• The customer is refused transportation due to not having all the required personal documents (for example: no visa, fake visa, no passport, ID card, lack of necessary documents when traveling). traveling with minors);

17. All complaints related to the performance of the contract of carriage will be borne by the user directly with the Airlines.

18. Etrip4u.com is not responsible for the choice of flights by the user or the person named on the flight ticket.

19. In all cases, the maximum level of compensation that Etrip4u.com compensates the customer is equal to the Service Fee that the customer has paid to Etrip4u.com.

C. Protect personal information

1. Etrip4u.com is the unit that manages the personal data that users provide when using Etrip4u.com's services.

2. Etrip4u.com commits that users' personal data will be used for the following purposes:

• Booking, issuing tickets and acting as an intermediary in signing transportation contracts and other travel services according to service purchase contracts.
• Providing electronic services.
• Ensure communication between users and Etrip4u.com.

3. Users have the right to access the personal data provided to edit or request to stop processing this data.

4. Providing personal data is voluntary, but necessary to fulfill the above purposes.

5. Etrip4u.com commits that the processing of users' personal data complies with the laws of Vietnam and Etrip4u.com will use necessary technical solutions to ensure personal information. no unauthorized access.

6. Etrip4u.com affirms that it does not process personal information that users provide to payment systems.

7. We have the right to collect customers' emails when registering on the website Etrip4u.com and Etrip4u's airline ticket booking application.

8. Users can make any changes to their personal information by sending a request letter, along with the details that need to be changed, to the following email address of Etrip4u.com: info@etrip4u.com.

9. You must be transparent about how you handle user data (for example, information you collect from or about users, including device information). That means you must disclose data collection, use and sharing, and only use data for disclosed purposes and with user consent. Additionally, if your app processes private or sensitive user data, please see other requirements in the "Private and sensitive information" section below. These Etrip4u requirements are in addition to any requirements set out in applicable privacy or data protection laws.

D. Complaints

1. Users have the right to complain about the services provided by Etrip4u.com.

2. Users make complaints via Hotline 1900 63 69 69 or email info@etrip4u.com with the required complaint content: Reason for complaint and User information, including contact information. lost.

3. Etrip4u.com will verify and respond to the complaint within 30 days of receiving the complaint.

4. Etrip4u.com will only verify and respond to complaints when the User completes the complaint file according to the requirements in section 2.

ETRIP4U SERVICES

Etrip4u is currently serving customers through the following main services:

Agents airfare

Etrip4u is a level 1 airline ticket agent of all major domestic and foreign airlines. With many ticket purchasing methods for customers to choose from such as on-site ticket sales, registration by phone, via the internet... we always want to bring the best experiences to our customers. In particular, Etrip4u regularly updates discounted, super-saving flight itineraries... to help customers buy tickets at the lowest cost.

Customers can search for air tickets online right at the Etrip4u website or the "air tickets" section, where the system will automatically show all results for each flight route of each specific airline. You just need to choose the itinerary that's right for you.

Visa service

Etrip4u is a travel agency that provides a number of visa services for Vietnamese people traveling abroad for tourism and business. Here, customers will be consulted and supported in making visa applications as well as submitting visa applications at the Embassy of each country according to regulations.

Domestic and international tours

Domestic travel services

Etrip4u is an e-commerce platform, a place to connect, synthesize and compare tours to most famous tourist destinations in all parts of the country at attractive prices. Besides, we also constantly update new destinations, share useful information and travel experiences to make our customers' journey to discover new lands more perfect.

Foreign travel services

Along with developing domestic tourism, Etrip4u also offers customers interesting foreign travel programs at extremely reasonable prices. We are proud to have provided our customers with many tours to Thailand, Malaysia, Korea, China, Singapore, Hong Kong... organized by many reputable travel agencies with many years of experience in operating them. Operate and organize tours worldwide. With this diversity of products and suppliers, customers coming to Etrip4u can freely choose a suitable itinerary with the most competitive price.

Etrip4u owns a team of experienced staff in consulting and supporting visa applications, booking airline tickets, organizing tours... helping customers save time and effort on foreign travel procedures. . Thanks to that, the visa application rate is always high, customers always feel satisfied with the services that Etrip4u brings.

The above information is designed to disclose information and ensure customers' rights. If you need more information, please contact Etrip4u with the information below:

• Address: 51 Dao Duy Tu - Hoan Kiem District - City. Hanoi.
• Hotline: 1900 63 69 69.

Please read the General Policies and Regulations carefully before using Etrip4u's services!